Privacy Policy for Bison Products (Burton Wire and Tube Co Ltd)
Effective Date: 3rd January 2025
This Privacy Policy describes how Burton Wire and Tube Co Ltd, trading as Bison Products ("we," "us," or "our"), collects, uses, and shares personal information when you visit or make a purchase from our website (the "Site"). We are a company based in the United Kingdom and only sell our products within the UK.
- Information We Collect:
We may collect the following types of personal information:
- Contact Information: Your name, billing address, delivery address, email address, and phone number.
- Order Information: Details about the products you purchase, order history, and payment information (processed by our payment processor – see section 4).
- Account Information: If you create an account, we collect your username and password.
- Device Information: Information about the device you use to access our Site, including your IP address, browser type, and operating system.
- Usage Information: Information about how you interact with our Site, such as the pages you visit and the links you click.
- Marketing Information: With your consent, we may collect information about your marketing preferences.
- How We Use Your Information:
We use your personal information for the following purposes:
- To fulfil your orders: Processing payments, shipping products, and providing customer support.
- To manage your account: Creating and managing your account, and providing account-related services.
- To communicate with you: Responding to your inquiries, sending order updates, and providing important information about our products and services.
- To improve our Site: Analysing website usage, identifying technical issues, and enhancing the user experience.
- To personalize your experience: Providing relevant product recommendations and marketing communications (with your consent).
- To comply with legal obligations: Such as tax and accounting requirements.
- Legal Basis for Processing:
Our legal basis for processing your personal information depends on the specific context:
- Contractual Necessity: Processing your order and providing services is necessary for the performance of a contract with you.
- Legal Obligation: We may be required to process your information to comply with legal obligations.
- Legitimate Interests: We may process your information based on our legitimate interests, such as improving our Site and providing customer support, provided that these interests are not overridden by your rights and freedoms.
- Consent: We will rely on your consent for marketing communications. You can withdraw your consent at any time.
- Sharing Your Information:
We may share your information with the following third parties:
- Payment Processors: We use [Name of Payment Processor, e.g., Stripe, PayPal] to process payments. These third parties have their own privacy policies.
- Shipping Companies: We share your delivery information with shipping companies to deliver your orders.
- Service Providers: We may use third-party service providers to help us with website hosting, data analysis, email marketing, and other business operations. These providers are contractually obligated to protect your information.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Data Retention:
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
- Your Rights:
Under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the following rights:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
- Right to Erasure: You have the right to request deletion of your personal information in certain circumstances.
- Right to Restriction of Processing: You have the right to request restriction of processing in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information based on legitimate interests.
- Right to Withdraw Consent: You have the right to withdraw your consent to marketing communications at any time.
- Cookies:
Our Site uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
- Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
- Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Address: Burton Wire and Tube Co Ltd t/a Bison Products Unit 5 Midland Road Industrial Estate, Swadlincote, Derbyshire. DE11 0AN.
Email: info@bisonproducts.co.uk
Tel: 01283 215097
- Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on this page.